Attachment Theory And Emotional Development - 1347 Words

Introduction Broderick and Blewitt (2015) stated, John Bowlby and Erik Erikson â€Å"proposed that the relationships that an infant has with one or a few caregivers during the first year of life provide him with a working model of himself and of others† (p. 133). Attachment theory plays a large role in cognitive and emotional development because it sets a foundation for the child. A case study of Angela, a 17-year-old mother, and her 11 month-old son, will dive into the attachment relationship between the two and extenuating circumstances surrounding that attachment. Angela is attempting to raise her son under the roof of her mother; who doesn’t support a paternal relationship for Adam. Angela’s attachment relationship with her son is an example of intergenerational transmission of attachment due to her attachment style with her own mother. Studies have shown positive and negative influences of teen mothers living in a home supervised by an adult, concerns w ith maternal attachment leading to disruptive behaviors, young children being untrusting of a mother due to an insecure attachment, and potential interventions to support a positive attachment relationship. Case Study Analysis Presenting Challenges and Issues Several challenges are present with regards to Angela and Adam. First and foremost, the challenge of being a teen-mother and the additional stressors it provides. Angela dropped out of school, was depressed, and feels resentful of her child’s impact on her life.Show MoreRelatedAttachment Theory on Socio-Emtionals Development of Children1435 Words   |  6 PagesAttachment Theory: One of the most studied topics in today’s psychology is the attachment theory whose common references are from attachment models by Bowlby and Ainsworth. Since its introduction, the concept has developed to become one of the most significant theoretical schemes for understanding the socio-emotional development of children at an early stage. In addition, the theory is also developing into one of the most prominent models that guide parent-child relationships. Some of the keyRead MoreAttachment And Its Effects On Children s Life1025 Words   |  5 PagesAttachment starts to develop since the women’s pregnancy, during this stage of human development the female starts to cultivate emotional attachment to the fetus. The method in which attachment is formed during gestation will eventually affect or enhance the child stance during pregnancy or even after birth. Attachment can be defined as the manner in which an infant creates an emotional connection between specific mem bers. Attachment can be clearly detected, especially with the persons who are closerRead MoreHow Does Attachment Influence The Social And Emotional Development Of The Child? Essay1378 Words   |  6 PagesHow does attachment influence the social and emotional development of the child? A child’s social and emotional development has significant implications for the social functioning of a child throughout their lives, in their education, friendships and employment. A child with poor or social and emotional development are at risk of experiencing poor relationships with peers, academic problems and can lead them into involvement in unsociable activities or crime. Research suggests the key to socialRead MoreThe Social And Emotional Development Essay1108 Words   |  5 PagesAttachment relationship is important for both child and parents/caregiver to develop because of social and emotional need. A child’s emotional and social development has significant impact for the so cial function of a child throughout their lives, education, friendships and employment. Research show that a child with no social and emotional development are at very high risk of having poor relationships with peers, academic problems and can lead them into poor decision in life and crime. Many researchesRead MoreMy Point Of View Attachment Theory1033 Words   |  5 PagesMain Post Attachment theory is defined as the characters associated with the long term associated of human beings. From my point of view attachment is a lasting, secure and positive bond between a child and a caregiver, a reciprocal relationship. John Bowlby who used his knowledge in developmental psychology, psychoanalysis, ethology, and data processing to base his principle of the theory developed attachment theory. John Bowlby believed that attachment theory was on of the four essential behavioralRead MoreAttachment Theory As A Framework For Understanding Interpersonal And Emotional Outcomes Of Adults1442 Words   |  6 PagesResearchers have begun to use attachment theory, as a framework for understanding interpersonal and emotional outcomes of adults. Attachment theory also creates, an understanding of how parent relationships, affects a child’s early physiological development throughout adult-hood. In the past, research done on father -child relationships, has generally, focuse d on the attachment the child develops, when the father is absent in the child’s early stages of development. In my research, I found recentRead MoreAttachment Theory Essay1152 Words   |  5 PagesChris Livoti 3/5/13 IB Psychology Mrs. Urso John Bowlby is the pioneer of the attachment theory and worked with children who had been separated from their parents during World War 2. He observed that many of these children developed emotional problems, and he made the connection that the emotional problems stemmed from the separation from the mother. Bowlby was born in London to an upper class family, and would rarely see, and interact with hisRead MoreSocial Emotional Development During The First Three Years1407 Words   |  6 Pages Social Emotional Development in the first three years. Social Emotional development is a child’s ability to control his or her emotions by self-regulating. It also is the child’s ability express his or her feelings in the appropriate way. Temperament is the combination of mental, physical, and emotional traits of a person; natural predisposition. (Temperament | Define Temperament at Dictionary.com, n.d.). Your temperament regulates your social emotional development. When you look at your temperamentRead MoreJohn Bowlby s Theory Of Attachment1581 Words   |  7 Pages According to Smith et al (2011) the most dramatic developmental changes occur in the prenatal development, infancy and childhood, as new-borns develop into young adulthood capable of becoming a parent themselves. This assignment will discuss the developmental stage of a chosen child scenario and apply to John Bowlby’s theory of attachment. It will also discuss the key safeguarding issues within the child scenario and how they could have been prohibited. Scenario The chosen child scenario forRead MoreOutline Key Features of the Evolutionary Perspective Explanation of Attachment and Evaluate751 Words   |  4 PagesOutline key features of the evolutionary perspective explanation of attachment and evaluate. An attachment is an emotional bond between two people. It is a two-way process that endures over time. An evolutionary perspective of attachment was researched by the famous John Bowlby in 1969. Bowlby observed both humans and mammals. Bowlby s theory is an evolutionary theory, he emphasised that attachment had evolved, which means it was not something that was taught, because of its survival and reproductive

Understand How to Safeguard the Well Being of Children and...

Understand how to safeguard the well being of children and young people 1.1. Outline current legislation, guidelines, policies and procedures with own UK Home Nation affecting the safeguarding of children and young people Children act 1989 The Children Act 1989 was brought about to help keep children safe and well and, if necessary, help a child to live with their family by providing services appropriate to the childs needs. The Act imposes a general duty on local councils to provide a range of services to children in need in their area, if those services will help keep a child safe and well. The Children Act 1989 aimed to ensure that the welfare of a child comes first also working in partnership with parents to protect children†¦show more content†¦1.5 Explain how the processes used by own work setting or service comply with legislation that covers data protection, information handling and sharing. In my setting we have a child protection policy this covers data protection, information handling and sharing, it states that information held about children should be kept in a safe and secure place where no one other than staff members can reach also personal data whether manual or electronic should be kept secure to stop it from being lost, damaged or destroyed. Paper records should be locked away and keys should be kept safe. If it is on computer than it should be password protected and passwords should only be known by staff members or key workers. All files should be out of sight of any unauthorised persons at all times. Data should not be faxed or emailed unless made anonymous first as you cannot guarantee security. When the data is no longer needed it should be destroyed in my setting all children’s records are kept in the manager’s office which makes it safe and secure andShow MoreRelatedUnderstand How to Safeguard the Well Being of Children and Young People6064 Words   |  25 PagesUNDERSTANDING HOW TO SAFEGUARD THE WELL-BEING OF CHILDREN AND YOUNG PEOPLE ASSIGNMENT 026 TASK A Danielle Hall SECTION 1(Ref 1.1)PG1 THE MAIN CURRENT LEGISLATION, GUIDELINES, POLICIES AND PROCEDURES WITHIN OWN UK HOME NATION FOR SAFEGUARDING CHILDREN AND YOUNG PEOPLE ARE AS FOLLOWS, SAFEGUARDING (Local safeguarding Children Board, Children’s Act 1989, Protection of Children’s Act 1999, The Children’s Act (every child matters 2004) and Safeguarding Vulnerable Group’s Act 2006), Data ProtectionRead MoreUnit 333 Understand How to Safeguard the Well-Being of Children and Young People3669 Words   |  15 Pagesresponsibilities and limits of learning support staff in ensuring the safety of children and young people in a school, in terms of: †¢ Supporting the ability of children and young people to be resilient, self confident and empowered to make informed choices 6.1, 6.2, 6.3 and 6.4 Explain what is meant by child protection in the wider concept of safeguarding children and young people. 1.2 | Read MoreUnderstanding How to Safeguard Children and Young People Essay664 Words   |  3 PagesCyp core 3.3: Understand how to safeguard the well being of children and young people Task 1 1.1 There has been certain legislation in the United Kingdom along with home policies and procedures that affect the safeguarding of children and young people. Policies and procedures for safeguarding and child protection in England and Wales are the result of the Children Act 1989 and the Children Act 2004 brought more changes that affected the way the child protection system works here in the UnitedRead MoreThe Importance Of Safeguarding Children And Young People1421 Words   |  6 Pagessafeguarding children and young people. Children and young people are vulnerable in nature. As their journey of life is in initial stages of development. They lack experience to understand and handle certain situations. Their lives can be severely affected by the risk, danger and fear from unknown or from people who are considered closest. If they are not taken care during their childhood, they may suffer from difficult young age and adulthood. Victoria Climbie’s tragic death highlighted how childrenRead MoreUnderstand the Main Legislation for Safeguarding Children and Young People1239 Words   |  5 PagesUnit 333 – Understand how to safeguard the wellbeing of children and young people. Outcome 1 – Understand the main legislation, guidelines, policies and procedures for safeguarding children and young people. The safe guarding of children has only been developed in the last 50 years. However it is a vital part of working with children. The legislations, guidelines and policies for safeguarding are updated all the time for the best interest of the children. The current legislations are as follows; Read MorePrinciples for Implementing Duty of Care in Health Social Care or Childrens and Young Peoples Settings1247 Words   |  5 Pages|Assignment 055 Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings | | | |Task A | |1 |What does duty of care mean in children and young people settings? | | |Duty of care can be defined as an obligation, recognised by law, to avoid conduct fraught with unreasonableRead MoreThe Importance Of Safeguarding Children And Young People1585 Words   |  7 PagesUnderstand the importance of working in partnership with other organisations to safeguard children and young people. To show your understanding of this, please supply the following. An explanation of the importance of safeguarding children and young people. mAll children and young people have a right to be protected and it is our job as adults to ensure this is carried out. We are responsible for protecting them and keeping them from harm. It is our duty to protect them whilst they are at schoolRead More1.1 Outline the current legislation that underpins the safeguarding of children and young people within own UK Home Nations.1572 Words   |  7 Pagesprocedures to support the safeguarding of children and young people. Understand the impact of current legislation that underpins the safeguarding of children and young people. 1.1 Outline the current legislation that underpins the safeguarding of children and young people within own UK Home Nations. There is no one piece of legislation that underpins the safeguarding of children and young people in the United Kingdom but there are countless that are constantly being reviewed, changed or updated. FromRead MoreA Brief Note On Safeguarding And Protect Children1149 Words   |  5 Pagesinformation that they have stored. It is important that this information is only used to safeguard and protect children. If a parent would like to know any of the information stored about their child they have a right to access this, as well as their own educational records. If the information stored may cause harm or put risk to the child, then this information can be refused. It is vital that every setting complies with the Data Protection Act. At my setting this is done by ensuring that each studentRead MoreSerious Case Reviews in Childcare Sector1105 Words   |  5 PagesUnit 25 Understand how to Safeguard the Wellbeing of Children and Young People Outcome 1.4 Explain when and why inquiries and serious case reviews are required and how the sharing of the findings informs practice. Serious Case Reviews (SCR’s) are undertaken when a child dies (including death by suspected suicide), by a local authority (and more often than not by the Local Children’s Safeguarding Board) if abuse or neglect is known or suspected to be a factor in the death. SCR’s are not enquiries

Health Safety Act in Australia

Question: Each State and Territory has a principal health and safety Act which sets out requirements for ensuring that workplaces are safe and healthy. These requirements spell out the general responsibilities of different groups of people who play a role in the workplace. Research the Work Health Safety Act in your state or territory and discuss the follow: The key Objects of the Act The duties of employers and employees under the Act The purpose of consultation, representation and participation and how this is conducted in the workplace The role of HR in relation to the implementation of the OHS and Act in the workplace. Answer: One of the most critical areas of employee relations is workplace health and safety covering employee safety at the workplace. It also includes organizations initiative to implement health and safety at workplace and ensures employee well-being in the society. The objective of health and security act in Australia is to provide a legislative framework for all the employers in the organization to protect them from all the hazards to ensure their health and safety in the workplace, and other factors affecting their safety at the workplace. Before 2012, 1st January each state and territory in Australia has its sets of legislation to deal with the issues. Later on, they have amended the act to implement a uniform rule across Australia, and it has reduced the confusion arising from different legislation in various States and Territories (Bradbury Jones et al. 2013). The New South Wales Act 1823 is an act of Parliament of UK for the betterment of administration of justice in New South Wales and Van Diemens Land and its purpose is to make Government that is more active. The act was passed to provide superior court and a responsible Government in New South Wales. Furthermore, the Government of New South Wales has immense power and follows the Colonial Office in the United Kingdom. Francis Forbes, the former chief Justice of Newfoundland was engaged in drafting the bill. The aim of the act is to create a legislative Council for New South Wales. Secondly, It has made the Supreme Court of New South Wales equally powerful to that of the Kings Bench in UK. Thirdly, it has created the office of Chief Justice of the court. Fourthly, it has separated the Van Diemens Land from New South Wales. Fourthly, they have done the Supreme Court of Van Diemens Land to Supreme Court of Tasmania. The act is considered in Australia very important steps towards implement ing the representative democracy. In addition to this the law has issued the letters patent by the Government of UK (Bahn and Kitching 2013). Objective The primary purposes of the Act are to secure health and safety of the workers by Protecting the employees and their health and safety at the workplace by eliminating the risks by reducing the risk associated with the job. Ensure safe workplace practices and co-ordination Recognizing unions role to it to improve the workplace free from risk and helping the company to create a healthy environment. Appropriate measures should be taken to secure compliance with this Act Ensuring continuous improvement and establish a higher standard of workplace health and safety law. Maintaining and strengthening nations laws related to workplace health and safety in this territory. In addition to that, the workers and other employees are given highest level of protection to their health and security against any kind of hazards and risks that are arising at workplace, which needs managements control to handle it strictly and ensure proper implementation to resist those incidents to occur at workplace (Badland et al. 2014) . Duties of employees and employers under the Act Duty of officers As per the act, the person conducting a business or undertaking must comply with that the duty or obligation. The maximum charge is fixed as per Division 5 As per section 33 the charge is set for any violation except provisions related to Division 2 or 3. A person is guilty of the offense committed as per the rule mentioned(Idris et al. 2012). In this section, due diligence refers to the following steps To keep and gather updated knowledge related to health and safety. To develop increasing understanding regarding the enterprise and the person who is running the operation, the risks, hazards associated with a business. The employer must possess the appropriate resources to reduce or minimize the health safety related issues. The business entity must have the appropriate system for getting the information and checking the information regarding risk, hazard and responding to it appropriately to ensure safety. It further provides that the person operating business implements the processes to comply with the duty and obligation while conducting the business or undertaking under this Act. The provisions, the resources, and processes for compliance are discussed below: The functions of a person doing business under the act may include inform about the incidents to the appropriate authority, explain the problem with the workers, ensures compliance with notifications under the Act. It initiates training and instructions to the workers regarding health and safety and also ensures that the safety representatives receive proper training to spread awareness among the employees (Schulte et al. 2014). Duties of Worker The worker must take the reasonable precaution of his or her health and safety.It asserts that his or her act does not exert the negative impact on other workers working on the premises.In establishes compliance, so long as the operator can perform the duty the employee will abide by all the reasonable instructions provided by the person running the business.Co-operation with any consistent policy and procedure from the employee conducting the business and ensure health or safety at a workplace (Xiang et al. 2014). Duties of the other persons at the workplace Other individuals should take reasonable care to ensure health and safety at the workplace. The employee should take care of the things that his or her acts or non-fulfillment will not affect the health or safety issue of other persons. It also ensures compliance with all the instructions and amendments of laws by all the employees (Chen and Zorigt 2013). Consultation, representation, and participation Each person in the duty must consult, cooperate and co-ordinates activities with all other staff in the workplace who have duty regarding the same matter under this Act. For an individual, the penalty is $20000 and for the corporate body, it is $ 100000. Consultation with workers The person operating the business should consult with employees regarding the division and the regulation who would be carrying out the task and are affected by the things concerning with workplace health or safety. The minimum penalty is $ 20000 for an individual and body corporate; it is $100000. The person who is running the business or undertaking should implement the consultation according to the procedures when the workers agree the methods of consultation. Furthermore, the procedures must be in accordance with section 48 (Tombs and Whyte 2013). Nature of consultation According to Consultation 1)the relevant information should be shared with the workers 2) The workers will be given the reasonable opportunity a)to express their views and raise their concern related to issues regarding health and safety. b)they should contribute to the decision making process and their views should be taken into consideration in respect of the matter. c) The workers are informed about the outcome of the consultation in a periodic manner. d) If there is a third party the discussion should involve that representatives of third party in resolving the health and safety issues (Dollard and Neser 2013). The situation, which facilitates consultation a)when the appropriate authority identifies the hazards and risks that are affecting worker's safety and security while carrying out the duties. b)when the management takes the decision to eliminate increasing risks from a workplace. c)when making decisions concerning the adequacy of facilities for the wellbeing of the workers. d)when proposing the changes that are related to health to the safety of the workers. e)when making decisions about the process for f)resolving the health and safety issues g)The management should monitor the health and safety issue and suggest measures for improvement of health and safety while conducting or operating the business. h)providing training to the workers to face the challenges related to health and safety (Singh et al. 2013). The workplace hazard can be identified by inspection at workplace reporting the incident discussing the matter with employees Analyzing the feedback from employees. Records of injuries There are number of issues are related to the risk to safety The equipment or chemicals purchased to run the operation or the mental stress while executing the duty and the work environment can create risk at workplace. The role of HR in the implementation of the OHS The new legislation, which is effective from 1st January 2012, has brought new changes in the workplace. The program is aimed to raise awareness for small and medium sized businesses and has provided study materials to the enterprises to follow the legislation under the laws. It has replaced the term occupational health and safety with work health and security. The employer who is operating the business to carry out the work. All the working will come under the legislation to ensure compliance. It has introduced the safety representatives to speak on behalf of the employees. Reference List Australia, S.W., 2012.Work-related traumatic injury fatalities, Australia 2009-10. Australian Government-Safe Work Australia. Badland, H., Whitzman, C., Lowe, M., Davern, M., Aye, L., Butterworth, I., Hes, D. and Giles-Corti, B., 2014. Urban liveability: emerging lessons from Australia for exploring the potential for indicators to measure the social determinants of health.Social Science Medicine,111, pp.64-73. Bahn, S. and Kitching, J., 2013. Regulating small firm safety via the supply chain: implications of the Australian Work Health and Safety Act. Bradbury Jones, C., Rattray, J., Jones, M. and MacGillivray, S., 2013. Promoting the health, safety and welfare of adults with learning disabilities in acute care settings: a structured literature review.Journal of clinical nursing,22(11-12), pp.1497-1509. Cashmore, A.W., Indig, D., Hampton, S.E., Hegney, D.G. and Jalaludin, B.B., 2012. Workplace violence in a large correctional health service in New South Wales, Australia: a retrospective review of incident management records.BMC health services research,12(1), p.1. Chen, J.K. and Zorigt, D., 2013. Managing occupational health and safety in the mining industry.Journal of Business Research,66(11), pp.2321-2331. Dollard, M.F. and Neser, D.Y., 2013. Worker health is good for the economy: Union density and psychosocial safety climate as determinants of country differences in worker health and productivity in 31 European countries.Social Science Medicine,92, pp.114-123. Idris, M.A., Dollard, M.F., Coward, J. and Dormann, C., 2012. Psychosocial safety climate: Conceptual distinctiveness and effect on job demands and worker psychological health.Safety Science,50(1), pp.19-28. Schulte, P.A., Geraci, C.L., Murashov, V., Kuempel, E.D., Zumwalde, R.D., Castranova, V., Hoover, M.D., Hodson, L. and Martinez, K.F., 2014. Occupational safety and health criteria for responsible development of nanotechnology.Journal of Nanoparticle Research,16(1), pp.1-17. Singh, S., Hanna, E.G. and Kjellstrom, T., 2013. Working in Australia's heat: health promotion concerns for health and productivity.Health promotion international, p.dat027. Tombs, S. and Whyte, D., 2013. The myths and realities of deterrence in workplace safety regulation.British journal of criminology, p.azt024. Xiang, J., Bi, P., Pisaniello, D., Hansen, A. and Sullivan, T., 2014. Association between high temperature and work-related injuries in Adelaide, South Australia, 20012010.Occupational and environmental medicine,71(4), pp.246-252.

Patient Escorts at City Hospital Essay Example

Patient Escorts at City Hospital Essay City Hospital is located in the heart of a large Midwestern city. It is one of five major hospitals in the area and has recently built a small addition for treating well-known patients, such as professional football players, top company executives, and singing stars. Visiting or local celebrities always choose City Hospital if they need treatment. City Hospital has about 1200 hospital beds and employs 4500 individuals, including about 40 patient escorts. The job of patient escort is a rather simple one, requiring no special physical or mental talents. The work is easy, few skills are required, and the pay for the job is considered good. When patients need to be moved from one location to another, patient escorts are summoned to assist in the move. If the move is only a short distance, however, a nurse can move the patient. Of particular importance is the fact that patient escorts almost always take patients who are being discharged from their hospital room to the front door of the hospital. A wheelchair is always used, even if the patient is able to walk unassisted. Thus, the typical procedure is for the nurse to call for a patient escort; the escort gets a wheelchair and goes to the patient’s room, assists the patient into the wheelchair, picks up the patient’s belongings, wheels the patient down to the hospital’s front door or to his or her car in the parking lot, and returns to the work station. The job of patient escort is indeed critical to the hospital since the escort is always the last hospital representative the patient sees, and hence has a considerable influence on the patient’s perception of the hospital. We will write a custom essay sample on Patient Escorts at City Hospital specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Patient Escorts at City Hospital specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Patient Escorts at City Hospital specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Of approximately 40 escorts, about three-fourths are men, and one-fourth are women. Most are high school graduates in their early twenties. Some, particularly those on the early morning shift, are attending college at night and working for the hospital to earn money to pay college expenses. Four of the escorts are older women who had previously served as hospital volunteers and then decided to become full-time employees instead. Turnover among patient escorts is quite high and has averaged 25% in recent years. In addition, upward mobility in the hospital is quite good, and as a result, another 25% of the escorts typically transfer to other jobs in the hospital each year. Thus, about half of the patient escorts need to be replaced annually. The hospital follows a standard procedure when hiring patient escorts. When a vacancy occurs, the human resource department reviews the file of applications of individuals who have applied for the patient escort job. Usually the file contains 15 to 20 applications. Two or three applicants are usually picked and asked to come to the hospital for interview. The applicants are interviewed first by the human resource department and then by the patient escort supervisor. The majority of those interviewed typically know some other employees of the hospital, so the only reference check is a call to these employees. Every new escort attends an orientation program the first day on the job. This is conducted by a member of the hospital’s human resource department. The program consists of a complete tour of the hospital; a review of all the hospital’s HR policies, including a description of its promotion, compensation, and disciplinary policies; and a presentation of the hospital’s mission and philosophy. During this orientation session, employees are told that the hospital’s image in the community is of major importance and that all employees should strive to maintain and enhance this image through their conduct. After orientation, all patient escorts receive on-the-job training by their immediate supervisor. During the last two years, the hospital has experienced a number of problems with patient escorts, which have had an adverse effect on the hospital’s image. Several patients have complained to the hospital administration that they were treated rudely, or in some cases roughly, by one or more patient escorts. Some complained that they were ordered around or scolded by an escort during the discharge process. Others stated that their escorts were careless when wheeling them out of the hospital to their cars. One person reported that an escort carelessly tipped him over. All escorts are required to wear identification tags, but patients usually can’t remember the escort’s name when complaining to the hospital. Additionally, the hospital usually has difficulty determining which escort served which patient because escorts often trade patients. Finally even when the hospital can identify the offending escort, the employees can easily deny any wrongdoing. He or she often counters that patients are generally irritable as a result of their illness and hence are prone to complain at even the slightest provocation. At the request of the hospital’s top management, the assistant human resource director asked the human resource manager, the head of the staffing section within the human resource department, and the chief supervisor of patient escorts to meet with her to review the entire procedure used to select patient escorts. It was hoped that a new procedure could be devised that would eliminate the hiring of rude, insulting, or careless patient escorts. During the meeting, a number of suggestions were made as to how the selection procedure might be improved. Criticisms of the present system were also voiced. The chief supervisor of patient escorts argued that the problem with the hospital’s present system is that the application blank is void of any really useful information. He stated that the questions that really give insights into the employees are no longer on the application blank. He suggested that applicants be asked about their hobbies, outside activities, and their personal likes and dislikes on the application blank. The head of the staffing section suggested that each applicant be asked to submit three letters of recommendation from people who know the applicant well. He wanted these letters to focus on the prospective employee’s personality, particularly the applicant’s ability to remain friendly and polite at all times. The human resource manager contended that the hospital’s interviewing procedure should be modified. He observed that during the interview little attempt is made to determine how the applicant reacts under stress. He suggested that if applicants were asked four or five stress-producing  questions, the hospital might be in a better position to judge their ability to work with irritable patients. The assistant human resource director noted that the attribute patient escorts need is always being courteous and polite. She wondered whether a personality test could be developed that would measure the applicant’s traits toward being friendly and helpful. She suggested that the personality traits that are critical to being a successful patient escort be determined and test questions be developed to evaluate these traits. The test questions could then be administered to the hospital’s existing patient escorts to ascertain whether the personality test accurately distinguishes the best escorts from the worst. She felt that a well-designed personality test might be worth consideration. Basing on the information provided in the case material and your class learning, submit a written assignment (800~1200 words excluding bibliography) answering all of the following case questions. Answer the questions in the order they are asked and answer each question separately instead of weaving several questions together. Make use of headings/subheadings wherever appropriate to facilitate the instructor’s reading and understanding of your assignment. No executive summary is necessary. Case Questions: 1. Evaluate each of the alternative approaches as suggested in the case for solving the problem of selecting patient escorts. 2. Recommend a procedure for recruiting and selecting patient escorts, and 3. Propose other actions, besides improving its recruitment and selection procedures, which the hospital could potentially take to improve the behavior of the patient escorts. General Instructions: †¢ This is an individual assignment (not group assignment). †¢ Your assignment must have a front page bearing your FULL name, student number, the course title, and some kind of class identification (preferably weekday plus start time of your class, e. g. , Wed 1130). †¢ Format of assignment: typed, A4 paper, double-spaced, 12 pt Times New Roman font, 1 inch all margins. †¢ This assignment should be submitted on or before the specified due date to the instructor during class. †¢ This assignment should be submitted in hard copies; do not submit via email or SOUL.